I cannot find a project

Check this first

1. Open the dashboard.
2. Look at the project cards and upcoming project sections.
3. Check that you are signed in with the correct account.
4. Confirm that the project was created in your account.
5. If you recently created the project, refresh the page.

Archived projects are hidden

The most common cause is the project status. Archived hides a project from the dashboard, the project switcher and the active date views without deleting anything.

There is no archive list to browse yet, so open the project through its own link, a bookmark or your browser history. In Project details, set the status back to Lead, Booked or Active and the project returns to the dashboard.

If you cannot reach the project at all, contact support rather than recreating the wedding. See Understand project status.

What else may be happening

The project may belong to another account, may not have been created successfully, or may not appear where you expected in date-based sections.

If it still does not work

Contact support and include the couple names, wedding date and the email address you used to sign in.