I cannot log in

Check this first

1. Make sure you are using the email address approved for Wedding Desk.
2. Click Send sign-in email and check your inbox and spam folder.
3. Open the newest email only, because a new email replaces the previous link and code.
4. Sign in within ten minutes, since the link and the code both expire after that.
5. Try Continue with Google if you normally use Google sign-in.

The code is refused

The six-digit code comes from the most recent sign-in email and works once.

• "That code is incorrect. Check the email and try again." means the digits do not match the newest email. Open that email again and retype the code.
• "That code has expired. Send a new email to get a fresh code." means more than ten minutes passed. Use Send a new email.
• "Too many attempts. Send a new email to get a fresh code." means the code was entered wrongly too often. Request a fresh email and enter the new code carefully.

The email does not arrive

• "Couldn't send the sign-in email. Try again." means the email could not be sent. Try again in a moment.
• "Too many attempts. Try again in a few minutes." means you requested too many emails in a short time. Wait a few minutes before trying again.

If nothing arrives at all, check the spam folder and confirm you typed the approved address. Use Use a different email to correct it.

Access and account messages

• "This account does not have access to Wedding Desk." means that address has no access yet.
• "New accounts cannot be created here." means the login page never creates an account.
• "Google sign-in failed. Please try again." means the Google step did not complete.
• "Sign-in is temporarily unavailable. Please try again later." means sign-in is unavailable for everyone right now, so this is not a problem with your account.

Read Account access if you do not have access yet.

If it still does not work

Contact support and include:

• the email address you are trying to use
• whether you used the email link, the six-digit code or Google
• the exact error message
• whether you recently changed browser, device or email address

Tips & suggestions

• Never forward a sign-in email or share the code, because both give access to your account.
• Request a new email instead of reusing an old link or code.